return term and condition
**Return Terms and Conditions - Onboard Shop USA**
1. **Returns and Exchanges Policy:**
a. Our commitment is to ensure your satisfaction with every purchase from Onboard Shop USA. If for any reason you are not completely satisfied with your order, we offer a straightforward return and exchange process.
2. **Eligibility:**
a. Returns and exchanges are accepted within [X days] days from the date of purchase.
b. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
3. **Return Process:**
a. Contact our Customer Service team at [customer-service@email.com] to initiate the return or exchange process. Please provide your order number and a brief explanation of the reason for return. b. Upon approval, you will be provided with a Return Authorization (RA) number and instructions on how to return the item.
c. Ship the item back to us, including the RA number on the package, within [X days] days of receiving the RA number. 4. **Refunds:**
a. Refunds will be processed within [X] business days after receiving the returned item. b. Original shipping charges are non-refundable. c. Refunds will be issued to the original payment method used for the purchase. 5. **Exchanges:**
a. Exchanges will be processed upon receiving the returned item. If the requested exchange item is not available, a refund will be issued.
b. Customers are responsible for any price differences in exchanged items.
6. **Damaged or Defective Items:**
a. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
7. **Non-Returnable Items:**
a. Certain items, such as personalized or used products, may not be eligible for return. Please check the product description for specific details.
8. **Return Shipping Costs:**
a. Customers are responsible for return shipping costs unless the return is due to an error on our part.
9. **Policy Changes:**
a. Onboard Shop USA reserves the right to update or modify these return terms and conditions at any time without prior notice.
10. **Contact Information:**
a. For any questions or concerns regarding returns, please contact our Customer Service team at [customer-service@email.com]. By making a purchase on Onboard Shop USA, you agree to and accept these return terms and conditions.
1. **Returns and Exchanges Policy:**
a. Our commitment is to ensure your satisfaction with every purchase from Onboard Shop USA. If for any reason you are not completely satisfied with your order, we offer a straightforward return and exchange process.
2. **Eligibility:**
a. Returns and exchanges are accepted within [X days] days from the date of purchase.
b. To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
3. **Return Process:**
a. Contact our Customer Service team at [customer-service@email.com] to initiate the return or exchange process. Please provide your order number and a brief explanation of the reason for return. b. Upon approval, you will be provided with a Return Authorization (RA) number and instructions on how to return the item.
c. Ship the item back to us, including the RA number on the package, within [X days] days of receiving the RA number. 4. **Refunds:**
a. Refunds will be processed within [X] business days after receiving the returned item. b. Original shipping charges are non-refundable. c. Refunds will be issued to the original payment method used for the purchase. 5. **Exchanges:**
a. Exchanges will be processed upon receiving the returned item. If the requested exchange item is not available, a refund will be issued.
b. Customers are responsible for any price differences in exchanged items.
6. **Damaged or Defective Items:**
a. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
7. **Non-Returnable Items:**
a. Certain items, such as personalized or used products, may not be eligible for return. Please check the product description for specific details.
8. **Return Shipping Costs:**
a. Customers are responsible for return shipping costs unless the return is due to an error on our part.
9. **Policy Changes:**
a. Onboard Shop USA reserves the right to update or modify these return terms and conditions at any time without prior notice.
10. **Contact Information:**
a. For any questions or concerns regarding returns, please contact our Customer Service team at [customer-service@email.com]. By making a purchase on Onboard Shop USA, you agree to and accept these return terms and conditions.
